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  • Customer Service

Human connection meets operational excellence.

At Luves, we help you build lasting customer relationships through professional, scalable, and multilingual customer service solutions. From call centers to technical support and lead generation, we offer seamless customer interactions that boost satisfaction and drive business growth—without the overhead of managing your own in-house team.

Luves Customer Service Outsourcing

Reliable partners for your digital communication needs.

Luves is your go-to partner for IT and customer service outsourcing. We empower your business with flexible, high-quality communication services—whether it’s managing your online shop, technical support, or general customer care. We help you stay connected with your customers—efficiently, professionally, and around the clock.
We accelerate your sales, so you can focus on scaling.

By outsourcing your customer service to Luves, you avoid the time, cost, and complexity of building internal support structures from scratch. Instead, you gain access to a dedicated, expertly trained team that integrates seamlessly into your operations. We adapt to your systems, your tone of voice, and your customer expectations.

Inbound Services
  • Order processing
  • Virtual office service
  • Customer hotline
  • Retention services
  • Emergency hotline
  • Technical support hotline
  • Main switchboard operations
  • Upselling & cross-selling
  • First-level tech support
Outbound Services
  • Lead generation
  • Customer surveys
  • Appointment scheduling
  • Lead nurturing and tracking
  • Customer acquisition
  • B2B sales coordination
  • Market analysis
  • Cold calling campaigns
  • Field sales team coordination
Built for long-term partnerships

At Luves, quality, trust, and customer focus define our culture. Our multilingual support agents aren’t just highly trained—they become an extension of your brand. From lead generation and customer retention to campaign outreach and tech support.

Expert teams. Real results.
We immerse ourselves in your brand, adopt your company culture, and design support flows that align with your goals. Every agent is carefully selected and trained to deliver empathetic, solution-focused communication across every touchpoint.
Industry-agnostic. Impact-driven.
From banks to medical clinics, ecommerce to startups—Luves adapts to your sector. Whether you need B2C or B2B support, our team handles your customer interactions with efficiency, professionalism, and care.
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  • Marketing
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Head Office (Switzerland)
Pristina
  • ISO 27000
  • ISO 20000-1:2008
  • ISO 9001:2015
  • ISO 27000
  • ISO 20000-1:2008
  • ISO 9001:2015

© Luves GmbH 2025 | CH-020.4.054.614-9